Pricing
Pricing that scales with your ticket volume, not your language count
All 35 languages included in every plan. No per-language surcharge. No seat pricing games.
Starter
$490
/month
or $399/month billed annually
Up to 15,000 tickets/month · 35 languages · 3 integrations
AI auto-resolution up to 15K tickets/month
35 languages with RTL support
Escalation context card (7-field handoff)
3 helpdesk integrations
Knowledge base import (up to 500 articles)
Email support (next business day)
14-day free trial, 1,000 ticket free tier
Most Popular
Growth
$1,200
/month
or $990/month billed annually
Up to 60,000 tickets/month · All integrations
Everything in Starter
Up to 60K tickets/month
All 9 helpdesk integrations
Unlimited KB import
Custom routing rules (team matrix)
Priority support (4-hour response)
Monthly performance review call
Advanced analytics: language breakdown, confidence distribution
Custom
Talk to us
60,000+ tickets/month · Dedicated onboarding
Everything in Growth
Custom ticket volume pricing
Dedicated onboarding engineer
SLA guarantees
Custom language model fine-tuning
On-prem or VPC deployment option
Custom legal data processing agreement
FAQ
Common questions about pricing
No. All 35 languages are included in every plan at no additional cost. Adding Arabic support, for example, doesn't add a line item — it's built in.
A ticket is counted when it enters the Queryvine pipeline — whether it's auto-resolved or escalated. We count at the point of ingestion, not resolution. Your ticket cap resets monthly on your billing date.
We'll alert you when you reach 80% of your cap. If you exceed it, new tickets will be queued but not processed until the next billing period — or you can upgrade mid-cycle. We won't auto-upgrade without your consent.
The free trial includes full Starter tier access for 14 days, plus a permanent free tier that processes your first 1,000 tickets with no time limit. No credit card required to start.
Yes. Monthly plans can be cancelled at any time — you keep access until the end of the paid period. Annual plans can be cancelled with a pro-rated refund for unused months.
No. Queryvine is priced on ticket volume, not agent seats. You can have 50 agents using the escalation context cards without paying per-seat fees.
Queryvine works best for support teams handling 10,000+ tickets per month with inbound volume across multiple languages. It is not designed for single-language teams, social media moderation, or voice support channels. If you're below 5,000 tickets/month, the free tier covers you but the ROI case gets thinner — we'll tell you honestly when it's not the right fit.