Ticket Queue Never Sleeps.
Now Neither Does Your
Resolution Rate.
Queryvine resolves 70% of inbound tickets autonomously across 35 languages. The remaining 30% reach the right specialist with full conversation context already written — in their language.
Trusted by support operations teams at growing companies
Handling 50K+ tickets/month
Three numbers your manager actually checks
Three things happen when a ticket comes in
Language detected, intent classified
Semantic understanding beyond keyword matching. Queryvine identifies intent against your historic resolutions — regardless of which of 35 languages the customer writes in.
Resolution attempted in customer's language
AI drafts or sends a reply using your knowledge base and prior resolution patterns, in the customer's language. Confidence-gated: if match confidence <80%, it escalates.
Escalation pre-filled for the right team
If unresolved, routes with a full context summary and recommended resolution — written in the specialist's language. No re-reading transcripts.
What makes Queryvine different from a chatbot that speaks Spanish
When a customer in Portuguese writes "minha conta não está funcionando" — Queryvine doesn't look for the word "account." It classifies the intent (billing/access/technical?) against your historic resolutions and matches to the 4 closest solved tickets.
The handoff isn't a raw conversation log. It's a structured context card: customer intent summary, proposed resolution, knowledge base references used, language pair (input/output), and recommended team. The specialist gets a prepared brief, not a chatlog.
Arabic, Hebrew, Urdu — not after-thoughts. RTL rendering is native. Thai word-boundary tokenization is handled at the intent layer, not bolted on post-parsing. Built because half our early customers had MENA customer bases that generic platforms failed.
Plugs into the helpdesk you already use
API-first — if your helpdesk has a webhook, Queryvine connects in under a day.
What ops leads say after the first month
We were staffing night shifts just for LATAM tickets. After 6 weeks, we cut that by two-thirds. The Spanish routing is genuinely good, not just passable.
The handoff context card was the surprise. Our agents stopped re-reading ticket histories. Resolution time on escalated tickets dropped 40%.
Arabic was the test. Every tool we evaluated failed the RTL rendering. Queryvine was the first that handled it correctly out of the box.