Your helpdesk. Your workflows. Queryvine fits in.
API-first — if your helpdesk has a webhook, Queryvine connects in under a day. Native integrations take under 30 minutes.
Full native integration — API key + subdomain. Ticket ingestion, auto-reply, and escalation routing without webhook configuration.
Conversation-level integration. Queryvine reads incoming conversations, resolves or tags for routing, and writes context card notes inline.
Native API integration. Supports Freshdesk tickets and Freshdesk Messaging (formerly Freshchat) side-by-side.
Webhook-based integration. Case trigger fires Queryvine pipeline; resolution or escalation writes back to the Case record as an Activity.
HubSpot workflow trigger → Queryvine pipeline. Context card written back as ticket note. Requires HubSpot Professional or higher.
Front rule trigger → Queryvine pipeline. Resolved conversations are replied to via Front. Escalations create internal Front comments with context card.
Gorgias HTTP integration → Queryvine. Strong fit for e-commerce operations teams already using Gorgias for Shopify order queries.
Kustomer workflow hook → Queryvine. Conversation context objects enriched with Queryvine resolution data. Escalation routing via Kustomer queues.
Any helpdesk with a webhook can connect. Send ticket payload to Queryvine REST endpoint; receive resolution or context card payload in response.
API-first if you need it
REST endpoints for ticket ingestion, resolution status polling, and escalation webhooks. If your helpdesk isn't on the list, you can still connect via API in a day.
{
"ticket_id": "TK-40821",
"status": "escalated",
"language_detected": "ar",
"intent_class": "billing.refund_status",
"confidence": 0.72,
"context_card": {
"customer_intent": "Refund not received after 5 days",
"proposed_resolution": "Verify payment gateway status",
"language_pair": "ar → en",
"recommended_team": "billing-tier-2"
},
"processing_ms": 3840
}POST /v1/tickets
Ingest a ticket for processing. Returns ticket ID, detected language, intent class, confidence score, and resolution or context card.
GET /v1/tickets/{id}/status
Poll the resolution state for a specific ticket. Returns current status, confidence, and escalation metadata if applicable.
Escalation Webhooks
Queryvine pushes escalation events to your configured endpoint. HMAC-SHA256 signed payloads — verify authenticity before processing.