From inbound ticket to resolved or routed in under 8 seconds
Five steps from helpdesk connection to deflecting your first multilingual ticket. Most teams reach their calibrated deflection rate within 30 days.
Connect your helpdesk
Queryvine connects via webhook and API key. For Zendesk, Intercom, and Freshdesk — native integration, no code required. For everything else, webhook setup takes under 30 minutes.
Import your knowledge base
Upload your macros, FAQs, and resolution templates. Queryvine indexes them against 90 days of historical ticket resolutions to calibrate confidence thresholds specific to your team's patterns.
Set your escalation rules
Configure confidence thresholds, routing matrices, and language-based overrides. Tell Queryvine which team handles billing in French, and which handles technical issues in Arabic.
Connections and configuration
Watch it handle tickets
Your dashboard shows a real-time resolution feed: which tickets resolved autonomously, which escalated, language breakdown by intent class, and a confidence distribution histogram. Every routing decision is visible — no black box.
Refine over the first 30 days
Agent corrections feed back into confidence scoring. When an agent overrides a resolution, Queryvine logs the reason and adjusts the threshold for that intent class. Most teams see ticket deflection rate climb from 55% to 70%+ in the first 30 days. Accuracy on escalated handoffs — measured by agent correction rate — typically improves alongside it.
"After 30 days, we went from 58% to 73% deflection. The feedback loop is real — it actually learns from what your agents do."